We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of reuix (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://reuix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, packing is good. Very satisfied! And also returned 4-5% from the purchase (7% is a deception), through the cashback system! Here is the link bit. ly/simple112 saving with each purchase. The link can scan with qr code. Delivery fast, packaging good. Quality is super, very satisfied! And even returned 4-5% of the purchase through a cashback, here's the link bit. ly/simple112 savings with every purchase.
29 Apr 2019 00:51
The goods are good advice.
26 Apr 2019 01:52
Prishol very quickly, in excellent quality. Thank you store
24 Apr 2019 18:00
Everything is wonderful!
22 Apr 2019 09:36
I was very pleased to read as a gift i put a key ring on the keys all good product fully matches the pictures not what smells no store good recommend
22 Apr 2019 09:19
Super gamanets! To lviv for 14 days doyshov! Duge of enchantment! Viyavym the most important thing is that everything is super!!! Seller-on
19 Apr 2019 01:36
Corresponds to the declared characteristics. Free for 68 kopecks.
18 Apr 2019 12:10
The goods came quickly, about 3 weeks, the quality of the wallet is good, but when transporting it wrinkled, so 4 stars
16 Apr 2019 09:46
The purse is excellent)) and the store plowed a small present))
15 Apr 2019 23:13
Product OK. Fast delivery.
15 Apr 2019 13:24
Excellent, good wallet, i recommend!!!
15 Apr 2019 09:42
Came in 14 days. Looks just awesome!! It is big, very nice and clean. Seller gave me even little keychain. Thanks!
15 Apr 2019 05:23
The product is good, it looks dignified for such a price, though it thought it would be a little smaller) there are no defects as well as extraneous odors. I recommend to buy
13 Apr 2019 02:22
The order came very quickly. To be honest was a little surprised by the quality. Just great! I recommend to everyone!
12 Apr 2019 06:16
The goods came in time. Packed perfectly. Very good quality. In addition, the store put small nishtyachki)))) very happy with the purchase))) i recommend the seller. Sara thanks)))) i will take more)))