We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of reuix (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://reuix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I buy a second time. This time i ordered a larger size. I wear 46. Xxxl just.
7 May 2019 09:23
Very good boxers, ordered second time. Will order again... when these 20 will be worn out :)
7 May 2019 09:17
Good trussel :)
7 May 2019 08:29
7 May 2019 04:37
Panties are comfortable, well stretched. Came for 24 days, inside was a gift from the store. At 48 size (height 175, weight 75) took xxl.
7 May 2019 03:55
The goods came quickly, the husband is happy. Recommend)))
6 May 2019 16:05
They're perfect! Natural material, very pleasant to the body! No inscriptions on the elastic band, neat and quality seams! I'm very happy, thank you!
6 May 2019 14:55
I mischose the size
6 May 2019 11:49
I buy from this store the 2nd time. The seller sends the order quickly, the track was tracked all the time. The product is quality, i recommend buying from this seller!
6 May 2019 08:33
Excellent quality! On the size l, took xxl, everything went well, not big. As a gift red rope)
6 May 2019 05:11
The order is satisfied, i recommend the producer
6 May 2019 02:04
5 May 2019 23:20
5 May 2019 21:38
Great!! The quality and speed of delivery is fully satisfied.
5 May 2019 12:21
Perfect and comfortable.
5 May 2019 01:25
Delivery to moscow 22 days. The packaging is normal, the track was tracked completely. In general, the linen is excellent, nice material without smell. First time washed, not shed. In size bought 52-54 took xxl perfectly fit. Definitely advise. Advice to the store more colors.
4 May 2019 23:40
I order these for the second time. Worn well. The quality is excellent. Came in two weeks. Xxl size fits great for me: 73 kg, 180 cm. I advise
4 May 2019 14:53
Came without packing-boxes. I wanted to give my father, and in this form, to give somehow, like with ashana!!!